FAQ

COVID-19 Information and Resources

We are here to help you during this health crisis

General

Which programs are suspended?

Most in-person services are currently suspend to align with current restrictions. Updates for reopening will be provided in the near future. Many of our programs are offering virtual services during this time:

  • Learning Links is currently closed and will plan to reopen in January.
  • Children’s Therapy is offering tele-therapy options for parents and their children and for our school district clients.
  • Family Support Services is maintaining support services and developmental screenings through virtual tools.
  • Adult Services Job Coaching, Independent Living Skills, Adult Day Programs, and Computer Education sessions are being offered remotely, and in-person services will continue to be provided for those who need emergency services. Group Employment sites remain open on a case by case basis.

See below for program specific questions.

Will the suspension of in-person services be extended?

AbilityPath will continue to follow the recommendations of public health officials.

Can I still volunteer?

We are offering virtual opportunities instead of in-person volunteering at this time. For more information, visit our volunteer page.

How can I support AbilityPath during this time?

Since much of our program revenue is attendance-based, there will be a financial impact to programs as a result of the closures. The generosity of our community is also very important to us at this time.

Your donations are always appreciated and at this time, they can provide much needed support as we navigate this challenging situation. Here are two ways you can support us now:

  • Donate online
  • Mail your contribution to AbilityPath, 350 Twin Dolphin Dr, Suite 123, Redwood City, CA 94065

Learning Links

Where do I learn more about Learning Links policies and procedures?

Parents of currently enrolled students will receive information directly from your school. For more information or to answer any questions, please contact your site director.

Children’s Therapy Services | Early Intervention

How do I access the teletherapy option?

If you haven’t already, please discuss teletherapy options with your therapist and how it might work for you and your child. We have been working diligently to adapt both individual and group curricula to virtual sessions and are excited to maintain continuity of our therapy services during this pandemic. You can also email us to express interest in receiving teletherapy during the closure and we will discuss options with you.

Do insurance companies and the Regional Center accept teletherapy?

The following organizations have confirmed reimbursement for teletherapy sessions:

  • Golden Gate Regional Center
  • San Andreas Regional Center
  • In-network insurance companies:
    • Blue Shield
    • Health Plan San Mateo
    • Kaiser Permanente

If your insurance company is out-of-network and you are currently a private-pay client, we can continue to provide teletherapy. You will need to check with your insurance company directly with regards to reimbursement for your teletherapy sessions.

What technology do I need for my child to participate in teletherapy?

Internet Connection:

While the exact speed recommendations may vary, upload/download speed of at least 3-5 Mbps are generally recommended for smooth streaming. While lower internet speeds can work, the overall quality of video and audio clarity will be affected. You can check your internet speed at www.speedtest.net. Some Internet service providers are offering temporary free service to low-income families due to COVID-19.

Hardware minimum requirements:

  • Processing speed – 2.30-2.40GHz
  • Memory (RAM) – 8Gb
  • Camera – integrated or external
  • Microphone – integrated or external

Optional requirements (Recommended, but not required):

  • 1 Ethernet port (for wired internet connection)
  • Additional USB ports if a suitable integrated camera, microphone or mouse is not available (1 for each: microphone/headset, webcam and wired mouse).
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If I don’t utilize teletherapy during the closure will I be able to resume therapy sessions and/or classes when the clinics reopen?

Unfortunately, we are unable to secure your spot in our program while we are waiting to reopen.

Is teletherapy only for individual appointments or will classes also be held virtually?

All class curricula have been adapted to online sessions and we are holding virtual classes. Please reach out to your class teacher to confirm your child’s schedule.

Will home-based visits continue?

Unfortunately, we are unable to conduct home visits at this time.

Adult Services

Should I still attend my day program?

No. All in-person day programs are currently suspended to align with current restrictions. Day programs will continue to provide remote programming. You can access additional classes taught by AbilityPath instructors here.

Should adult participants continue reporting to work at their job in the community?

Group Employment sites remain open on a case by case basis. Some employers are allowing staff to continue working while implementing additional safety measures such as social distancing. Participants should check with their job coach or program manager on their status.

Are any services being offered remotely?

Job Coaching, Independent Living Skills, and the Art and Computer Education Program will continue to be offered remotely, and in-person services will be provided for those who need emergency services. Group Employment sites remain open on a case by case basis. Day programs will continue to provide remote programming. You can access additional classes taught by AbilityPath instructors here.

Who will be eligible for remote services and how do we enroll?

We will communicate directly with participants and families whose services could be delivered remotely. Regional Center clients are eligible to participate in our virtual services. Please contact your Regional Center Social Worker and have them send a referral to AbilityPath to start the intake process. For current participants, we will communicate directly with participants and families whose services could be delivered remotely.

Does AbilityPath provide respite services?

AbilityPath does not provide respite services. Please contact your Regional Center social worker for available respite resources.

Who should I contact if I have questions?

Please email your program manager with questions about emergency services or remote services from the list below, or call Brandon Allen at 650-683-0080.

ILS – Jake Dunbar
Daly City and Burlingame Learning Campuses – Jennifer Senecal
Community Access – Mark Sharea
Palo Alto Adult Day and Community Connections – Fi Kazi
Computer Education – Pamela Newman
Art Program – Shay Barnett
Employment Services Manager – Patty Holm

FAMILY SUPPORT SERVICES

How can I access a developmental screening for my child?

All in-person services are suspended but families can still access developmental screening for your child during this time.  We encourage families to use our online screening tools available in English and Spanish.  We can also schedule telephone screenings. Please call us at 650-762-6930 or complete this form.

How can I access Family Resource Center services?

All in-person services are suspended but coordinators remain available by telephone and email to support parents of children with special needs. Please call 650-259-0189 or email info@smcfrc.org.

When can my child get vaccinated?

Parents of children with intellectual and/or developmental disabilities may be eligible to receive the COVID-19 vaccine in the first Phase 1A phase. See attached letter for more information. Please reach out to your Regional Center Service Coordinator if you have any specific questions.

Maintaining Health and Safety

How can I help reduce the spread of COVID-19?
Social distancing and hand washing are some of the most important things you can do to help reduce the spread of COVID-19. The Centers for Disease Control and Prevention has a lot of useful information on their website: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
What are the latest quarantine guidelines after exposure to COVID-19?
Here are the current guidelines published by the California Department of Social Services:

https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/COVID-19-Quarantine.aspx

How can learn about the California Exposure Notification App?

As part of California’s efforts to contain and reduce the spread of COVID-19, on Dec 7 Governor Newsom launched a new Exposure Notification APP that can alert people who may have been exposed to someone who is positive for the virus.

AbilityPath strongly encourages you to use this app to protect yourselves, your co-workers, and your families. The APP is built on the Exposure Notification technology developed by Apple and Google, which was designed to provide these alerts while protecting your privacy.  

Neither your identity nor your location will be shared with other users, Apple, or Google.  And to be clear, AbilityPath will not have any access to the data either.

By using this technology to help protect our workplace and our homes, we working to break the chain of transmission and accelerate the path to recovery.   Below are the links to download the APP:

  • Android devices:  Download CA Notify here
  • iOS/Apple devices iPhone: Turn on Exposure Notifications in your iPhone settings

After you turn on the app can you post/tweet that you are using the app!  Let’s keep each other safe and healthy.  We owe it to ourselves and to one another. 

Please see the videos linked below:

https://www.youtube.com/watch?v=r7ZJEzhmKj8&feature=youtu.be

https://www.youtube.com/watch?v=TOcG0hcEAXQ&feature=youtu.be

 

Where can I get information on COVID-19 vaccines?

https://covid19.ca.gov/vaccines/

Currently California is in Phase 1A/1B of the vaccine distribution plan. If you are eligible for vaccination, here are the options for getting vaccinated:

Vaccination Options

Option #1 – Contact your insurance provider to sign up.

Other Insurance Providers – not AbilityPath plans
Please contact your medical provider for more information.

Option #2San Mateo and Santa Clara County Health Vaccine Clinics  

***Other vaccine clinics may open up soon and we will provide updated information once made available***

Information from the California Department of Developmental Services: https://www.dds.ca.gov/wp-content/uploads/2021/01/Vaccine_FAQ_01082021.pdf

What is the latest on how to get your coronavirus vaccine in the Bay Area?

Q&A: The latest on how to get your coronavirus vaccine in the Bay Area

By Emily Deruy  | Bay Area News Group
UPDATED: January 22, 2021 at 1:05 p.m.

The process for getting a coveted shot is not straightforward and there are not currently enough vaccines for those who are eligible to receive one.  Getting the coronavirus vaccine is still … incredibly complicated.

California is allowing residents over 65 to get inoculated, along with health care workers and residents of nursing homes and assisted living facilities. The state is also letting teachers, childcare providers, emergency service workers and food and agriculture employees who might be exposed on the job to be vaccinated.

But the number of people who are technically eligible for the vaccine has expanded far faster than the number of doses available. Cue chaos, bitter resentment and system meltdowns. With so much happening — and changing — so fast, here are some answers to frequently asked questions.

Has California met Gov. Gavin Newsom’s goal of 1 million vaccines distributed by now? 

It’s not actually clear, because of data issues, but the state was likely close. Still, this week, state health officer Erica Pan said it could take up to five months to vaccinate all Californians 65 and older. That’s based on the fact that there are more than 6 million Californians of that age, and the state is getting just 400,000-500,000 doses a week.

One of the main problems is that the federal government, which allocates vaccines to the state, has not secured nearly as many doses as expected. And the companies making the approved vaccines — Moderna and Pfizer — can only produce so many doses. Without a centralized health system, actually getting shots into arms has been left to a patchwork of agencies, government offices and big health systems such as Kaiser and Sutter.

Does President Biden have a plan to speed things up?

Yes. Biden said he wants to deliver 100 million doses in the first 100 days of his administration. So the state may get more vaccines, which could speed up the timeline Pan mentioned. And Pfizer and Moderna aren’t likely to stand as the only vaccine suppliers for long. Several other vaccines are well into clinical trials and, if those are successful, those companies could get permission to start manufacturing and distributing coronavirus vaccines, too.

How do I reserve a time to get the shot? 

In California, some counties are setting up mass vaccination sites, while other places are telling people to talk to their health care provider. The process isn’t always fair. At times, it has been like trying to snag tickets to a hot concert — with those who happen to log on at the right time or be in the right place or have the right connections gaining access while people with fewer resources and less luck wait. Here’s what some of the Bay Area’s major providers and counties are saying, as of Thursday. (Note: This information is constantly changing, and phone lines and online enrollment pages have been overwhelmed to the point of crashing.)

Summary by health provider and/or hospital system in our area:

Kaiser Permanente

After earlier saying it would schedule appointments for those 65 and up and providing a phone number, the HMO has scaled back. According to the vaccine page on its website, Kaiser now is saying it will mail a letter or send an email to patients 75 and older to schedule an appointment. It no longer provides a phone number for people to proactively make an appointment. Kaiser is allowing health care workers, long-term care patients and staff and emergency medical services workers to set up an e-visit to book a vaccine.

Sutter Health (Palo Alto Medical Foundation)

Sutter’s vaccine website says it is scheduling appointments for health care workers and those age 75 and up, prioritizing patients at the highest risk. Sutter patients can call 844-987-6115 to schedule an appointment or sign into their My Health Online portal to reserve a time online.

Stanford Health Care

Stanford’s coronavirus site says it is vaccinating its primary care patients, but eligibility varies by county. Residents of Santa Clara and San Mateo counties who are at least 75 years old can be vaccinated at 2585 Samaritan Drive, San Jose. Beginning Friday, Jan. 22, it will also offer vaccinations at the Arrillaga Center at 341 Galvez Street on the Stanford campus. As of Thursday, Stanford patients 65 and up in Alameda and Contra Costa counties can schedule an appointment to get vaccinated at 6121 Hollis Street in Emeryville. Eligible patients can make an appointment via the MyHealth portal or by calling 650-498-9000.

El Camino Health

El Camino is allowing Santa Clara County residents age 75 and older — who are not Kaiser, Sutter, Stanford or Santa Clara Valley Medical patients — to book a vaccine appointment online.

John Muir Health

John Muir says it plans to begin vaccinating patients 75 and older beginning next week. JMH says it will initially be able to offer about 3,000 appointments per week, but that should double by mid-February. The system says it will reach out to patients to schedule an appointment using patient portal messages, email, text messages and phone calls.

Alameda County 

Alameda says it is currently limiting its vaccinations to health care workers but said it expects to expand to others in the coming weeks. The county’s website allows residents to sign up to receive a notification when they are able to schedule a vaccine.

Contra Costa County

Contra Costa is scheduling vaccine appointments for residents 65 and up. Residents who qualify can fill out an online form to request an appointment. Residents without internet access or who have trouble using the form can call 833-829-2626.

San Francisco County 

San Francisco has set up an online notification system for residents to sign up. Residents and workers can get a text or email notifying them that it’s their turn. The city says it is working with health care providers to set up high-volume vaccination sites and sites in neighborhoods most affected by the virus.

San Mateo County

San Mateo is vaccinating health care workers and residents and staff in long-term care homes. The county’s website says it is transitioning to the next phase, which includes residents 65 and up, but those people should contact their local health care provider to get a vaccine. The county’s San Mateo Medical Center says it will reach out to its patients who meet the criteria for receiving a vaccine.

Santa Clara County 

Santa Clara County’s website says it is able to schedule vaccinations for those age 75 and up who live in the county, including Santa Clara Valley Medical Center patients. The county says Kaiser, Sutter and Stanford patients must book appointments through those providers.

VA Northern California Health Care System 

Veterans who receive care through the VA can get a shot through the system. The VA is first vaccinating veterans undergoing cancer treatment, on dialysis, those in need of an organ transplant and those experiencing homelessness. The VA says it will contact patients when they are eligible. Veterans can sign up through the VA’s website to get updates on vaccine distribution.

On Friday, the VA said that veterans who are 75 years or older and enrolled at the VA Palo Alto Health Care System can get a vaccine at the Palo Alto, Menlo Park, and Livermore divisions. Veterans should call 650-496-2535, Monday – Friday, from 8:00 a.m. to 6:00 p.m. to schedule an appointment.

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