FAQ

COVID-19 Information and Resources

We are here to help you during this health crisis

All in-person services are currently suspended to align with the shelter-in-place order.
Updates for reopening will be provided in the near future.

General

Which programs are suspended?
Most in-person services are currently suspend to align with the shelter-in-place order. Updates for reopening will be provided in the near future. Many of our programs are offering virtual services during this time:

  • Learning Links | Milestones Preschools Learning Links preschools reopened to essential workers on June 15th. The Milestones facility will remained closed until the end of summer.
  • Children’s Therapy is offering tele-therapy options for parents and their children and for our school district clients.
  • Family Support Services is maintaining support services and developmental screenings through virtual tools.
  • Adult Services Job Coaching, Independent Living Skills, and Computer Education sessions are being offered remotely, and in-person services will continue to be provided for those who need emergency services. Group Employment sites remain open on a case by case basis.

See below for program specific questions.

How did AbilityPath decide to suspend in-person programs?

We continue to monitor developments related to COVID-19. Nearly every morning, we have reviewed the latest updates coming from the World Health Organization, the Centers for Disease Control and Prevention (“CDC”), the California Department of Public Health, the San Mateo County Department of Health, the San Mateo County Office of Education, the Santa Clara County Department of Health, the Santa Clara County Office of Education, the California Department of Developmental Services, the Golden Gate Regional Center and the San Andreas Regional Center.

We are committed to balancing the needs of our community, while maintaining an environment that is safe for our employees and the children, adults and families in our care. Some of the developments that have informed our plans include: San Mateo and Santa Clara Counties shelter-in-place order and closing all public and state schools, county bans on gatherings, and Governor Gavin Newsom’s recommendation to increase social distancing and for individuals over the age of 65 to isolate themselves from others.  We believe the most prudent course of action, in order to protect our staff and those we serve, is to suspend our in-person programs to align with the shelter-in-place order.

Will the suspension of in-person services be extended?

AbilityPath will continue to follow the recommendations of public health officials. We will keep you informed of any extensions.

Can I still volunteer?

Our volunteer program is on hold. Current volunteers should not come to AbilityPath until further notice.

I have an appointment for a meeting with an employee, should I still come to AbilityPath?

For the health and safety of our staff and those we serve, we have updated our visitor policies while we actively monitor the COVID-19 situation in the Bay Area.

All non-essential in-person meetings are being cancelled, rescheduled or held virtually.

For essential visits, please check in with our staff before entering the building.

  • If you are sick or experiencing any symptoms (including but not limited to runny nose, sore throat, fever, cough, or body aches): We ask that you not enter our program. We can communicate with you by phone or reschedule.
  • If you traveled to a country with travel restrictions within the past 14 days: We ask that you not enter facilities or participate in our programs. We can communicate with you via phone or email.

If you have questions, please check in with the employee you are scheduled to meet with.

Will staff be paid during the closure?

In April, we made the decision to maintain full pay and benefits for our employees through the end of June.

How can I support AbilityPath during this time?

Since much of our program revenue is attendance-based, there will be a financial impact to programs as a result of the closures. We are closely monitoring the availability of federal and state funds to help offset the economic impact of the coronavirus outbreak. The generosity of our community is also very important to us at this time.

Your donations are always appreciated and at this time, they can provide much needed support as we navigate this challenging situation. Here are two ways you can support us now:

  • Donate online
  • Mail your contribution to AbilityPath, 350 Twin Dolphin Dr, Suite 123, Redwood City, CA 94065
Will the Power of Possiblities event to celebrate AbilityPath's 100 year anniversary still be held on May 14th?

Our Power of Possibilities event was held virtually on May 14, 2020. If you did not have a chance to participate, you can still watch the event, which featured Dr. Temple Grandin, autism self-advocate and animal scientist, on our Power of Possibilities page.

Learning Links | Milestones Preschools

How do I learn more about the preschool re-opening?

Parents of currently enrolled students will receive information directly from your school.

Do you have any resources for activities I can do with my child to continue their learning at home?

There are many online resources you can use. We will be sharing this with parents on an ongoing basis.

How do I access virtual learning for my child?

Parents of currently enrolled students will receive information directly from your school.

Children’s Therapy Services | Early Intervention

How do I access the teletherapy option?

If you haven’t already, please discuss teletherapy options with your therapist and how it might work for you and your child. We have been working diligently to adapt both individual and group curricula to virtual sessions and are excited to maintain continuity of our therapy services during this pandemic. You can also email us to express interest in receiving teletherapy during the closure and we will discuss options with you.

Do insurance companies and the Regional Center accept teletherapy?

The following organizations have confirmed reimbursement for teletherapy sessions:

  • Golden Gate Regional Center
  • San Andreas Regional Center
  • In-network insurance companies:
    • Blue Shield
    • Health Plan San Mateo
    • Kaiser Permanente – we are working closely with Kaiser to get this approved.

If your insurance company is out-of-network and you are currently a private-pay client, we can continue to provide teletherapy. You will need to check with your insurance company directly with regards to reimbursement for your teletherapy sessions.

What technology do I need for my child to participate in teletherapy?

Internet Connection:

While the exact speed recommendations may vary, upload/download speed of at least 3-5 Mbps are generally recommended for smooth streaming. While lower internet speeds can work, the overall quality of video and audio clarity will be affected. You can check your internet speed at www.speedtest.net. Some Internet service providers are offering temporary free service to low-income families due to COVID-19.

Hardware minimum requirements:

  • Processing speed – 2.30-2.40GHz
  • Memory (RAM) – 8Gb
  • Camera – integrated or external
  • Microphone – integrated or external

Optional requirements (Recommended, but not required):

  • 1 Ethernet port (for wired internet connection)
  • Additional USB ports if a suitable integrated camera, microphone or mouse is not available (1 for each: microphone/headset, webcam and wired mouse).
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If I don’t utilize teletherapy during the closure will I be able to resume therapy sessions and/or classes when the clinics reopen?

Until further notice, we are able to secure your spot in our program until we are scheduled to reopen.

Is teletherapy only for individual appointments or will classes also be held virtually?

All Early Intervention class curricula have been adapted to online sessions and we are already holding virtual classes. Please reach out to your class teacher to confirm your child’s schedule.

We are working on adapting our class curriculum for “Handwriting Readiness” and “Fun with Food” and we will reach out to clients currently enrolled in those classes with more information as soon as it is available.

Will home-based visits continue?

No, we will not be providing any home visits while in-person services are suspended.

Adult Services

Should I still attend my day program?

No. All in-person day programs are currently suspended to align with the shelter-in place order. Day programs will continue to provide remote programming. You can access additional classes taught by AbilityPath instructors here.

Should adult participants continue reporting to work at their job in the community?

Group Employment sites remain open on a case by case basis. Some employers are allowing staff to continue working while implementing additional safety measures such as social distancing.

Are any services being offered remotely?

Job Coaching, Independent Living Skills, and the Art and Computer Education Program will continue to be offered remotely, and in-person services will be provided for those who need emergency services. Group Employment sites remain open on a case by case basis. Day programs will continue to provide remote programming. You can access additional classes taught by AbilityPath instructors here.

Who will be eligible for remote services and how do we enroll?

We will communicate directly with participants and families whose services could be delivered remotely.

Does AbilityPath provide respite services?

AbilityPath does not provide respite services. Please contact your Regional Center social worker for available respite resources.

Who should I contact if I have questions?

Please email your program manager with questions about emergency services or remote services from the list below, or call Brandon Allen at 650-683-0080.

ILS – Jake Dunbar
Daly City and Burlingame Learning Campuses – Jennifer Senecal
Community Access – Mark Sharea
Palo Alto Adult Day and Community Connections – Fi Kazi
Computer Education – Pamela Newman
Art Program – Shay Barnett
Group Employment – Patty Holm
Independent Placement – Sheila Devore

DEVELOPMENTAL SCREENING THROUGH HELP ME GROW

How can I access a developmental screening for my child?

All in-person services are suspended but families can still access developmental screening for your child during this time.  We encourage families to use our online screening tools available in English and Spanish.  We can also schedule telephone screenings. Please call us at 650-762-6930 or complete this form.

DEVELOPMENTAL SCREENING THROUGH HELP ME GROW

How can I access Family Resource Center services?

All in-person services are suspended but coordinators remain available by telephone and email to support parents of children with special needs. Please call 650-259-0189 or email info@smcfrc.org.

Maintaining Health and Safety

What is social distancing?

The Centers for Disease Control and Prevention defines social distancing as “remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.”

How can I help reduce the spread of COVID-19?
Social distancing and hand washing are some of the most important things you can do to help reduce the spread of COVID-19. The Centers for Disease Control and Prevention has a lot of useful information on their website: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

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