For Families

COVID-19 Information and Resources

We are here to help you during this health crisis

All in-person services are currently suspended to align with the shelter-in-place order.
Updates for reopening will be provided in the near future.

RESOURCES

Covid-19 Resources for Families is an extended list of activities, information, and websites to support families during shelter-in-place. Please access here.

Physical Therapy Exercises for Kids featuring AbilityPath therapist, Lauren Seager. Please access here.

LEARNING LINKS | MILESTONES PRESCHOOLS

How do I learn more about the preschool re-opening?

Parents of currently enrolled students will receive information directly from your school.

How do I access virtual learning for my child?

Parents of currently enrolled students will receive information directly from your school.

Do you have any resources for activities I can do with my child to continue their learning at home?

There are many online resources you can use. We will be sharing this with parents on an ongoing basis.

CHILDREN’S THERAPY SERVICES | EARLY INTERVENTION

How do I access the teletherapy option?

If you haven’t already, please discuss teletherapy options with your therapist and how it might work for you and your child. We have been working diligently to adapt both individual and group curricula to virtual sessions and are excited to maintain continuity of our therapy services during this pandemic. You can also email us to express interest in receiving teletherapy during the closure and we will discuss options with you.

Do insurance companies and the Regional Center accept teletherapy?

The following organizations have confirmed reimbursement for teletherapy sessions:

  • Golden Gate Regional Center
  • San Andreas Regional Center
  • In-network insurance companies:
    • Blue Shield
    • Health Plan San Mateo
    • Kaiser Permanente – we are working closely with Kaiser to get this approved.

If your insurance company is out-of-network and you are currently a private-pay client, we can continue to provide teletherapy. You will need to check with your insurance company directly with regards to reimbursement for your teletherapy sessions.

What technology do I need for my child to participate in teletherapy?

Internet Connection:

While the exact speed recommendations may vary, upload/download speed of at least 3-5 Mbps are generally recommended for smooth streaming. While lower internet speeds can work, the overall quality of video and audio clarity will be affected. You can check your internet speed at www.speedtest.net Some Internet service providers are offering temporary free service to low-income families due to COVID-19.

Hardware minimum requirements:

Processing speed – 2.30-2.40GHz
Memory (RAM) – 8Gb
Camera – integrated or external
Microphone – integrated or external

Optional requirements (Recommended, but not required):

1 Ethernet port (for wired internet connection)
Additional USB ports if a suitable integrated camera, microphone or mouse is not available (1 for each: microphone/headset, webcam and wired mouse).

If I don’t utilize teletherapy during the closure will I be able to resume therapy sessions and/or classes when the clinics reopen?

Until further notice, we are able to secure your spot in our program until we are scheduled to reopen.

Is teletherapy only for individual appointments or will classes also be held virtually?

All Early Intervention class curricula have been adapted to online sessions and we are already holding virtual classes. Please reach out to your class teacher to confirm your child’s schedule.

We are working on adapting our class curriculum for “Handwriting Heroes” and “Fun with Food” and we will reach out to clients currently enrolled in those classes with more information as soon as it is available.

Will home-based visits continue?

No, we will not be providing any home visits while in-person services are suspended.

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